pdf Complaints and Patient Advice and Liaison Service (PALS) Policy (774 KB)

pdf Complaints and Patient Advice and Liaison Service (PALS) Policy on a Page (778 KB)

The purpose of this policy is to provide staff with a framework for handling complaints and concerns within the Trust, and to ensure compliance with Local Authority Services and NHS Complaints (England) Regulations 2009 and the Social Care Act (2008).

If you would like to see the Equality & human Rights Impact Analysis (EHRIA), please click on the link.

pdf EHRIA - Complaints (438 KB)