pdf Active Engagement incorporating Did Not Attend (DNA) Policy & Procedure (302 KB)

The policy sets the standards of how to promote engagement with service users and how to manage and escalate issues when service users are not engaged or do not attend appointments. Actions are based on clinical judgement relating to the level of clinical risk.

If you would like to see the Equality & Human Rights Impact Analysis (EHRIA), please click on the link.

pdf EHRIA - Active Engagement inc. DNA Management (459 KB)